Run your operations on WhatsApp without the chaos
Your customers already order on WhatsApp. Your team already uses it for support. We give you the structure, routing, and visibility you've been missing — so everything runs faster, cleaner, and with full accountability.
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Hi, can I add extra sauce to order #442? I forgot to select it.
Checking with the kitchen display... One moment.
Updated Order #442
+ Extra Sauce (No Charge)
Done! I've updated it for you. Anything else?
WhatsApp is where your business happens — but it's not built to run one.
Messages pile up, queries go unanswered for hours, and managers have no way to track what's been resolved or who's handling what. Without AI assistance, your team drowns in chaos while customers wait.
Ordermatic brings structure:
- Instant AI responses that resolve common queries without human intervention
- Real-time visibility so managers can see active conversations, response times, and resolution status
- Smart routing that assigns requests to the right person automatically
- Accountability with tracked conversations and performance metrics
Stop drowning in unorganized chats. Start running a real operation.
Hi! When will my last order be delivered?
Your order #1234 is en route and will arrive in 12 minutes. Is there anything else I can help you with?
Tools designed to solve common WhatsApp operational challenges
Ordermatic
WhatsApp Ordering for Restaurants
Take food orders through WhatsApp without the usual confusion or back-and-forth. Customers follow a guided menu, orders go straight to the right station, and loyalty updates happen automatically.
- Structured, error-free ordering flow
- Direct integration with your kitchen or counter display
- WhatsApp-based loyalty system
- Order history and customer preferences for repeat business
TrackMatic
Support Desk for WhatsApp and Email
Stop losing customer queries inside message threads. TrackMatic pulls every WhatsApp message and email into one organized support board where each query is assigned, tracked, and resolved properly.
- All channels in one trackable system
- Automatic assignment and routing to the right agent
- Manager dashboards for performance and workloads
- Full accountability — nothing gets lost or forgotten
PulsePlate
Customer Feedback (Coming Q2 2025)
Collect real customer feedback through natural WhatsApp conversations — not long, ignored surveys. AI analyzes responses, detects patterns, and highlights issues before they become problems.
- Natural conversational feedback with high response rates
- Sentiment analysis and trend detection
- Branch-by-branch performance insights
- Automatic routing of urgent issues to the right manager
What teams are saying
We used to have three people answering phones during lunch rush. Now orders come through WhatsApp, straight to the kitchen tablet. Staff actually have time to focus on service.
Trackmatic completely cleaned up our support operation. Tickets get assigned instantly, nothing gets lost, and I can finally see which consultants need help.
Setup took two days. Staff learned it in one shift. By the second day, they refused to go back to the old way.
See exactly how this works for your business
Book a 15-minute demo and we'll walk you through a real workflow tailored to your operation — no pressure and no obligation.
Or email us: sales@ordermaticai.com